Refund Policy

Eligibility Window

Where applicable, a 30-day return and exchange window begins when an eligible order is delivered by hexclad. For eligible requests, return eligibility is assessed from the product condition, included parts, and purchase record.

Who Pays Return Shipping

Where applicable, for an approved no-reason return or exchange, return shipping is paid by the merchant. Under this standard, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

No-Reason Return Exclusions

In practical terms, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. Consistent with these terms, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

How Resolution Works

In keeping with our published standards, a return must be authorized through customer service before it is shipped to the return location. Consistent with these terms, an approved refund is issued to the original payment method within 5–10 business days following the required review.

Before and After Shipment

For eligible requests, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. To keep expectations transparent, unless the store supplies a different authorized return location, the return address is 939 Walker St, Augusta, Georgia 30901, United States.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcecd.shop
Phone: (678) 233-4411
Physical and return address: 939 Walker St, Augusta, Georgia 30901, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)