Payment Policy

About Credit/Debit Card

To keep expectations transparent, supported card brands are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. In keeping with our published standards, available card methods appear in the secure payment step before confirmation.

Security and Failed Payments

For customer assurance, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. For clarity, if payment is declined, confirmation does not occur until a valid authorization is completed.

Payment Processing

Consistent with these terms, uSD is the checkout and settlement currency for prices and charges. As a service commitment, banks and processors may perform authorization, address, or fraud checks before approving a payment.

Taxes, Cancellations, and Refunds

Consistent with these terms, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. As a service commitment, refunds that pass review are issued back to the original payment method within 5–10 business days.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 939 Walker St, Augusta, Georgia 30901, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcecd.shop
Phone: (678) 233-4411